Learn About Reducing Your Utility Bill
Where: Ascension Lutheran Church 5106 Zion Avenue, San Diego, CA 92120
map
When: Tue, March 25, 7:00pm – 8:30pm
David F. Akin, Esq. Customer Advocate, from the City’s Public Utilities Department, will be our March 25th Allied Gardens Community Council keynote speaker. The Public Utilities Department provides safe, healthful drinking water to the 1.3 million residents of San Diego and regional wastewater treatment and disposal services for more than 2 million residents of San Diego County.
The Customer Advocate’s job is to represent a customer-centric perspective. This includes:
• Focusing on the “big picture” end-to-end customer experience;
• Helping navigate our often complex procedures/organization;
• Acting as a cross functional go-to person;
• Engaging, facilitating and expediting resolution of customer service issues.
David is providing presentations to community and business organizations. His presentation includes the following key topics relevant to the customer experience:
• Understanding your residential water/sewer bill
• Overview of fixed and variable fees and charges
• Go Green! Online self-service option
• Overview of key infrastructure and services
• What you can do when your utility bill is higher than expected
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